FAQ's
Ordering and shipment confirmation
ALL LML items are handcrafted and made-to-order. Therefore PLEASE allow 2-4 weeks production for larger leather goods and 14 days or less on smaller items. All online orders are processed in the queue they are received.
Once shipped, orders generally take 3-5 business days to arrive. Please expect an extended delay due to Covid-19. Packages are shipped via USPS First Class and/or Priority w/delivery confirmation.
Do we ship Internationally?
Yes, we do ship international via USPS. Please allow up to 6 weeks for delivery, as customs has a shipment process.
Shipping and Handling costs:
International items are a flat rate $13.00 Additional import, custom and sales tax may be added in accordance w/ your country’s requirements.
How will I know my order is shipped? Domestic orders will receive an e-mail with delivery confirmation for tracking purposes on the date the order was shipped. Please allow 3-5 business days from the shipment date your order to arrive. International orders will receive notification that the order has been sent. Unfortunately, a tracking number cannot be provided.
Packaging
Your item will be mailed in a cushion envelope, safely and carefully wrapped to protect your merchandise.
Return Policy
LML items are listed specifically with a detailed description (turnaround time, measurement, colors, skin textures, etc). Please carefully read the description to confirm that it will fit, and you do not have any allergies to any of the leather skins/hardware used to create the piece before purchasing, as ALL SALES ARE FINAL. If you would like to cancel your order (during production) only a store credit will be issued.
In some cases the nature of the skins may have slight variances in color or age that may be present on the components used to create your piece. Please expect the color and tone of your piece to vary slightly from the one photographed. LML strives to create pieces of fine craftsmanship. However, if your LML piece has broke or requires repair, within the first 7 days then it can be sent back with repairs, — free of charge, for purchases made, online only. We do not offer refunds for lost or stolen packages. Nor are we responsible for packages not received because of an incorrect address.
All in-person Pop-Up SALES ARE FINAL.
What forms of payment is accepted?
We accept Visa, MasterCard, Amex, Discover or regular payments through Paypal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
When ordering leather cuffs please refer to the sizing chart, below:
Actual Wrist Measurement Bracelet Size
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(Women’s)
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(Men’s) Actual Wrist Measurement Bracelet Size
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How do I care for my jewelry?
Leather jewelry can last for a long time if and only it is maintained properly. Your leather jewelry must be protected from dust. It must have a separate cover as to prevent dust contamination. It is recommended that you keep your leather pieces in the cloth pouch it is delivered in. LML, leather jewelry may be worn after the application of perfumes and other cosmetics so that the jewelry will not get coated with oils. For cleaning the leather jewelry one should not use oil based cleaners as it may stain the leather. The dirt on the jewelry can be removed using a piece of soft damp cloth. In case the leather jewelry is stained by cosmetics, oil, fragrances, hair sprays etc. It is advisable to get them cleaned immediately by a professional cleaner. The leather jewelry should not be cleaned using chemical based cleaning agents. To protect plated finished jewelry, clean them only with a soft cloth and do not let your plated jewelry come in contact with abrasive creams, lotions, perfumes or brushes, as it will tarnish the plated finish. Some of LML are also made with brass. A cleaning tip is provided below to ensure that your brass will keep it’s luster.
How to Clean Brass with Lemon Juice Pour
- 1 cup of water into a glass or plastic container.
- Squeeze the juice of half a lemon into the water.
- Add 1 teaspoon of salt, and stir till salt is dissolved.
- Place your brass item in the mixture and let it sit for a few minutes. Don’t walk away – keep an eye on it so you can remove the brass item as soon as it’s reached the desired appearance.
- Thoroughly wash your item in water to remove all traces of lemon.
- Dry completely.
Interested in Ordering Wholesale?
Email for inquiries at: info@lilmissleather.com